Frequently Asked Questions

What are the estimated delivery times?

We post Monday to Friday.

All orders are sent by Australia Post.

* Australian Orders: 4 – 7 days

* New Zealand Orders: 7 – 12 days

* United States/Canada/United Kingdom: 7 – 14 days

* Europe/Asia and the rest of the world: 10 – 25 days

* Express Postage is available.

* Shipping Costs can be found at What are the Shipping Costs?

Can I have a different image on the reverse of the pick?

Yes. When you design your Custom Pick you have the option to select a different image for the reverse side.

If you upload a single image it will be printed on both sides unless you advise us otherwise.

How long does it take to complete my order?

Once we receive your order it is normally dispatched within 24 to 48 hours depending on the season and public holidays. With large orders we will contact you and keep you informed of the progress.

We pride ourselves with our quality and customer service.

Is there a minimum order quantity?

No, there is no minimum purchase for personalised picks. Only when purchasing pre-printed guitar pick packs. The smallest quantity of pre-printed guitar pick packs is one pack of 6 picks

What gauges do you have?

0.61mm Thin

0.71mm Medium

0.81mm Medium Hard

0.96mm Hard

1.2mm Extra Hard

1.5mm The Shredder

What format do you accept for the uploaded image?

We accept .jpg, .gif, .png, and .tif file formats. Please keep the file size to a maximum of 20MB.

Always leave room around your image to allow for the best positioning.

The best results are achieved using high quality images.

What are the costs for shipping?

Orders over $75 have FREE shipping (standard delivery)

AUD$6.95 Standard delivery world wide
AUD$15.95 Express Post within Australia
AUD$29.95 International Express Post